Help Center

You can track your order easily by going to the main menu HERE "FAQ / Order Tracking".

You can change your order address as long as your order isn't fulfilled. After that a change isn't possible. Send us an email to cute@thebridalbra.com with your order number and the new shipping address.

The email you send us has to come from the email address you filled in within your original order. Please be aware of that otherwise we can't accept a new shipping address for security reasons and your own safety!

We ship with our logistics partner with the fastest carrier available, based on your location and product, for example, USPS, DHL, FedEx, UPS, ePacket, Canada Post, Royal Mail, Australia Post.

At the moment we ship to the United States, Canada, Australia, New Zealand, United Kingdom, Norway, Switzerland, Ukraine, Hong Kong, Taiwan and United Arab Emirates.

We offer free shipping with tracking on all orders!
Shipping normally takes 9 to 18 days.

Although we're doing everything of taking perfect care of your order, as soon as the shipment leaves us, we don't have control over the package.

In some cases it can take up to 30 days when additional security controls or customs investigations at the airport are happening or shipments are not processed further because of bad weather conditions.

Whatever happens, you'll get your order!

The fastest way to get an answer to your question is to send our contact form here: Contact, or send us an email to "cute@thebridalbra.com".

Please watch your SPAM FOLDER if you did not get an answer within 24 hours! Thank you!

Email: cute@thebridalbra.com
Phone: Due to the COVID-19 there is no phone support at the moment.

Your personal data is absolutely save! We don't save any payment data of your orders. The payment is proceeded by Paypal and Stripe, one of the most liable and biggest payment providers worldwide.

We don't ever give personal data to someone else. We are just using it to proceed your orders and to stay in contact with you for service and offers.

You can pay with Paypal, credit card (Visa, MasterCard, AmEx), Apple or Google pay and Klarna.

Absolutely! Payment is proceed by Paypal or Stripe, the biggest and most secure payment providers available. We don't store any payment info on our servers. Our shop runs on Shopify, the biggest, safest and most used ecommerce shop system worldwide.

Due to the nature of our products, for sanitary reasons, once your package has been shipped we are unable to provide any refunds or exchanges. If you are unhappy with your purchase for any reason, please reach out to us at "cute@thebridalbra.com" so we can see if we are able to help resolve your issue.

Due to the nature of our products, for sanitary reasons, once your package has been shipped we are unable to provide any refunds or exchanges. If you are unhappy with your purchase for any reason, please reach out to us at cute@thebridalbra.com so we can see if we are able to help resolve your issue.

Should a product arrive you damaged, we reserve the right to send you a new one. A refund of the purchase price is not possible.

Please watch your SPAM FOLDER if you did not get an answer within 24 hours! Thank you!

Due to the nature of our products, for sanitary reasons, once your package has been shipped we are unable to provide any refunds or exchanges. If you are unhappy with your purchase for any reason, please reach out to us at cute@thebridalbra.com so we can see if we are able to help resolve your issue.